Delivery & Countrywide Shipping Policy

Fast, Safe, and Insured Countrywide Delivery

At Nuru Energy, we understand that solar panels, lithium batteries, and industrial generators require specialized handling during transit. We have built a secure nationwide logistics network covering all 47 counties in Kenya.

1. Delivery Options & Timelines

Nairobi Metropolitan (Same-Day / Next-Day Delivery): Orders placed before 12:00 PM are delivered the same business day. Orders placed after 12:00 PM are delivered the following morning.
Major Kenyan Towns (24–48 Hours): Daily parcel dispatches to Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Meru, Machakos, Naivasha, Kericho, and Kisii via trusted couriers (Fargo Courier, G4S, Speedaf, and regional coach parcel desks).
Remote & Rural Locations (48–72 Hours): Delivery to local sub-county parcel collection centers or direct site delivery by special arrangement.
Store Collection (Free): Ready for immediate collection at our Nairobi store during business hours (Monday – Saturday, 8:00 AM – 6:00 PM).

2. Specialized Packaging for Fragile & Heavy Equipment

Solar Panels (400W–650W): Shipped in reinforced palletized crates with edge protectors to prevent micro-cracks during transit.
Lithium & Gel Batteries: Packed in shock-absorbent upright cartons with terminal insulators.
Pumps & Generators: Tested, drained of fluids (for generators), and secured on heavy-duty transit bases.

3. Tracking & Inspection Upon Receipt

Customers receive an SMS and WhatsApp tracking receipt once their shipment is dispatched. We advise inspecting the outer packaging upon delivery before signing the courier consignment note.