Privacy Policy
Commitment to Customer Privacy
Nuru Energy is committed to protecting the privacy of our customers and website visitors in accordance with the Kenya Data Protection Act, 2019.
1. Information We Collect
We collect personal information necessary to process orders, deliver equipment, and generate accurate quotations:
- Full Name and Company Name (for business accounts)
- Contact details (Phone number, WhatsApp number, Email address)
- Delivery and billing address (County, Town, Street/Building)
- Equipment inquiries and site specifications
2. How We Use Your Information
- To process, verify, and dispatch your equipment orders.
- To provide SMS and WhatsApp shipment tracking updates.
- To generate official tax invoices, delivery notes, and warranty certificates.
- We never sell, rent, or trade your personal information to third-party marketing companies.
3. Data Security
All order transactions and customer records are transmitted over encrypted HTTPS connections and stored on secure enterprise database infrastructure with strict role-based access control.